9.3 BioLine Service Terms
These Service Terms are an agreement between you and Hubei TENTECH Biotechnology Co., Ltd. (TENTECH) regarding your use of the BioLine platform services, and together with the BioLine User Agreement in this chapter form the complete arrangement. These terms focus on service content, subscription and billing, service availability, AI-agent services, and service termination; matters not covered are governed by the BioLine User Agreement and other published rules. Where these terms conflict with the User Agreement on service-level matters, these terms prevail. Please read carefully, especially the exclusion/limitation-of-liability, AI-agent, and governing-law clauses.
1. Definitions and General Principles
1.1 "Services" means all functions TENTECH provides through the BioLine platform, including cloud-based standardised upstream analysis, locally-containerised downstream skill analysis, terminal and resource management, and the AI agent (AI conversation, server file management, frontier-literature search and interpretation). 1.2 Your access to or use of the services constitutes acceptance of these terms. We reserve the right to revise these terms at any time, effective upon publication.
2. Service Content and Scope
2.1 Upstream analysis: standardised fixed steps such as quality control, sequence processing, and annotation, run in a controlled cloud environment with version-locked tools; raw data remains in the cloud and is not stored locally. 2.2 Downstream analysis: flexible statistics, machine learning, visualisation, and report generation provided as pluggable Skills, run in a local secure container that is offline by default with system privileges removed. 2.3 AI agent: as a "dispatcher" it understands needs, orchestrates steps, and tracks progress; it does not access raw data or execute arbitrary code. 2.4 Any new feature is governed by these terms; the service is provided on an as-is basis.
3. Activation, Change, and Interruption of Services
3.1 You must register and agree to the relevant agreements before using the services. 3.2 We may adjust, upgrade, or discontinue service content, functions, or resource specifications for operational, security, compliance, or technical needs, and will make reasonable efforts to announce material changes in advance. 3.3 Due to maintenance, upgrades, failures, interruptions of third-party services (including cloud providers, payment platforms, and third-party large-model providers), or force majeure, services may be temporarily interrupted or unavailable; we will endeavour to restore them promptly but, to the extent permitted by law, bear no liability for resulting losses.
4. Subscription, Billing, and Refunds
4.1 Services may be free or paid, with rates as published, and we may adjust the fee structure. 4.2 Billing may be based on storage usage, task compute time, AI-invocation volume, or subscription period; the project overview provides statistics such as storage size and run time to help reconcile fees. 4.3 You should pay fees and taxes promptly through the platform's designated payment methods, and prepayment may be required. 4.4 Except as provided in these terms or by law, the platform has no obligation to provide refunds or credits; where the platform is at fault, it may provide a refund at its discretion. 4.5 If data remains hosted after termination, you must continue to pay fees for its transfer or deletion.
5. Service Availability and Technical Support
5.1 We strive to keep the services stable and secure but do not warrant that they are uninterrupted, absolutely secure, or entirely error-free. 5.2 We provide technical support through help documents, email, and tickets; to efficiently locate issues, you usually need to provide sufficient background such as the error, task status, and relevant logs. 5.3 The platform's official support email is flowhub_team@flowhub.com.cn.
6. AI-Agent Service Terms
6.1 The AI agent acts only as a dispatcher and does not access raw sequencing data or execute arbitrary code; when invoked it processes only the natural-language instructions, orchestration information, and necessary metadata required to complete the task. 6.2 The platform supports switching AI models, which may be proprietary to TENTECH or provided by qualified third-party providers; when invoking a third-party model, the platform may transmit the aforementioned necessary information within the minimum necessary scope. 6.3 AI-generated content (conversations, plans, code, scripts, figures, and literature summaries and interpretations) is generated probabilistically, may contain errors or bias, is for reference only, and does not constitute professional, medical, clinical-diagnostic, investment, or legal advice; you should verify it before use and bear the responsibility. 6.4 The platform labels AI-generated content as required by the Interim Measures for the Administration of Generative AI Services and related rules; you may not delete or alter labels, nor use the AI agent for illegal activities.
7. User Obligations and Compliance
7.1 You must comply with PRC laws and regulations and these terms, and use the services lawfully and properly. 7.2 You must ensure lawful authority over the data you upload and process; where human genetic resources, personal information, or cross-border data are involved, you must fulfil informed-consent, ethics-review, approval, filing, and security-assessment obligations, as set out in Article 6 of the User Agreement and Data Use and Protection in this chapter. 7.3 You may not misuse the services or the AI agent, endanger system security, or harm the lawful rights of the platform or third parties.
8. Intellectual Property
The intellectual property of the services and platform content (including software, interfaces, documents, trademarks, and AI-related technology) belongs to TENTECH or its suppliers. Your use of, and rights in, AI-generated content are governed by Article 4 of the BioLine User Agreement. Without permission, you may not copy, modify, disseminate, reverse engineer, or otherwise exploit the platform content.
9. Disclaimer and Limitation of Liability
To the extent permitted by law, TENTECH is not liable for indirect, incidental, special, or punitive losses caused by service interruption, data loss, errors in AI-generated content, third-party service failures, or force majeure. In any case, TENTECH's aggregate liability to you shall not exceed the fees you actually paid for the relevant services in the twelve months before the event giving rise to liability (unless mandatory law provides otherwise).
10. Amendment, Termination, and Governing Law
10.1 We may revise these terms at any time, effective upon publication; your continued use constitutes acceptance. 10.2 You may terminate these terms by ceasing to use the services or deregistering your account; we may suspend or terminate services if you breach these terms or the law. 10.3 These terms are governed by the laws of the mainland of the People's Republic of China; disputes shall first be resolved through friendly negotiation, failing which they shall be submitted to the Wuhan Arbitration Commission, whose award is final and binding. 10.4 Headings are for convenience only; invalidity of some provisions does not affect the rest. To the extent permitted by law, TENTECH reserves the right of final interpretation of these terms.