9.2 BioLine User Agreement

Welcome to the BioLine platform. In this agreement, "you" or "user" means a subscription user or group user who accesses or uses any service of this platform. A "subscription user" is an individual who agrees to subscribe to our paid services; a "group user" is one whose employees or contractors are entitled to access designated services under an agreement with Hubei TENTECH Biotechnology Co., Ltd. (TENTECH).

Please read and fully understand each provision, in particular the clauses excluding or limiting liability, the data and AI-agent clauses, and the governing-law and jurisdiction clauses. Unless you have read and accepted all terms, you have no right to use the services provided by the BioLine platform. Your use of the website and its subdomains (the "website"), and all related tools, AI agents, and services (collectively the "services"), is deemed unconditional acceptance of this agreement. We reserve the right to change this agreement at any time, with changes effective upon publication on the website. If you are under 18, please read this agreement accompanied by your legal guardian.

1. Scope of Services

1.1 Services (BioLine platform, analysis tools, and AI agent). TENTECH maintains the website and provides services under this agreement. The BioLine platform provides standardised upstream analysis pipelines, pluggable downstream analysis tools (Skills), and AI-agent capabilities (AI conversation, server file management, frontier-literature search and interpretation) to help users process relevant analysis data.

1.2 Limitations. You are responsible for the devices and internet access needed to use our services and for paying the relevant fees for services, analysis tools, and resources in a timely manner. We may suspend or terminate all or part of the website and/or services at any time, for any reason, without notice. The website and/or services may be unavailable for periods due to maintenance, equipment, or other reasons.

2. Registration and User Responsibilities

2.1 Registration. Before using the services, you must provide an email address and set a password, and provide true and consistent contact information. You are responsible for protecting your credentials from unauthorised use and for all activities under your account (including debts and consequences of invoking the AI agent). If you believe your credentials may have been used without authorisation, notify us immediately and change your password. We are not liable for losses arising from your failure to protect your credentials. Information you provide is protected under the applicable privacy terms, and you are responsible for keeping your registration information up to date in the personal centre.

2.2 Use restrictions. You may not, and may not permit any person or entity to: alter the services or create derivative works; reverse engineer, decompile, or otherwise attempt to obtain source code, model weights, or training data from the services, any software component, analysis tool, or AI model (unless expressly permitted by the relevant tool's terms); use the services for any unfair or fraudulent act, or in violation of any applicable law; introduce viruses or malicious code, or take any action that interrupts, damages, alters, or deletes data; retrieve or copy other services or other users' information; or use the AI agent for automated abuse, unauthorised access, or generation of illegal content.

2.3 Group agreement. If you access or use the services as a group user and the group agreement conflicts with this agreement, the group agreement prevails.

3. Rights and Obligations Concerning Data and Content

3.1 Submitting data. You may submit data to the BioLine platform ("submitted data") at any time under this agreement, provided it complies with applicable laws and you have obtained the necessary authorisations or approvals from the data source (including data subjects, ethics committees, and competent authorities). For data that is successfully submitted and requires processing, you grant the platform a non-exclusive right to process it as necessary to provide services to you. Aggregated data used for statistics and product optimisation cannot identify you or your group user; if identifiable, it may not be used to reconstruct, analyse, copy, use, or publish during or after the term.

3.2 Other user content. You may submit other data, additional tools, flows, and content ("other user content") for your own use or authorise one or more users to use it. You are deemed to grant the platform the non-exclusive licence necessary to use, copy, modify, and distribute such content for that purpose. Unless you warrant that you only provide other user content you are entitled to license, such content is provided as is; we will provide other user content only to entities that accept the relevant agreements.

3.3 User content. You are solely responsible for any data, text, files, information, usernames, images, audio/video, programs, links, and other works or materials you submit, use, display, or share through the services (including submitted data, other user content, and prompts input to the AI agent, collectively "user content"). You may not submit, upload, publish, display, or share any user content you have no right to copy, use, or share. If you provide user content, you undertake to provide accurate, complete, and current information as required.

3.4 User representations. You represent and warrant that: you own or are entitled to grant the rights or licences described in this agreement to the user content you use or submit; your user content does not violate, misappropriate, or infringe any third-party right, including privacy, personal-information rights, copyright, trademark, or other intellectual-property rights; you agree to pay all royalties, fees, and other charges arising from your user content; and you have the capacity to enter into this agreement in your jurisdiction.

3.5 Monitoring. We have the right (but not the obligation) to monitor user content submitted to the services to determine compliance with this agreement or other published rules, and to edit or delete, at our discretion, any material deemed to violate this agreement or otherwise objectionable. You are solely responsible for the content you submit.

3.6 Compelled disclosure. You agree that, where required by law or where the platform reasonably deems it necessary, the platform may store, retain, or disclose user content or other information you provide in order to: comply with legal process; enforce this agreement; respond to claims that user content infringes third-party rights; or protect the rights, property, or personal safety of the platform, its representatives or agents, its users, or the public.

4. Intellectual Property and Restrictions

4.1 Ownership of platform content. You acknowledge that the structure, organisation, and code of the services (including but not limited to the BioLine platform and AI-agent software), and all content obtained through the services ("BioLine platform content"), are owned by the platform or its suppliers, who retain exclusive ownership of the services, platform, files, all intellectual property (including revisions, improvements, and derivative works), and related software, materials, and copies. You may not sell, transfer, publish, disclose, display, or otherwise provide the services to third parties. Except as expressly permitted, you may not copy or otherwise make the services available, and you may not remove any proprietary, copyright, trademark, or service-mark notices.

4.2 Proprietary notices. You may not remove, alter, or conceal any copyright, trademark, service, or other proprietary notices in the BioLine platform content, nor perform, display, publish, distribute, transmit, broadcast, sell, license, or otherwise exploit the platform content, or use it to copy, modify, adapt, or create derivative works. Where platform content may contain errors, bugs, or inaccuracies, the platform reserves the right to modify it without an obligation to give notice.

4.3 Trademarks. The service marks and trademarks, including but not limited to "BioLine", "FLOWHUB", "碳觅云析", and the TENTECH logo, are service marks owned by the BioLine operator (Hubei TENTECH Biotechnology Co., Ltd.). Any other trademarks, marks, or trade names appearing in the services are the property of their respective owners, and you may not copy or use them without the owner's written consent.

4.4 Use of platform content. Subject to all applicable laws, you may view, copy, download, and print BioLine platform content on the website or within our services, subject to: you may not copy, download, or print any platform or analysis tool unless expressly permitted; you may use the platform only for your own (or your company's) research and may not resell it or provide the services to any third party; you may not copy or disseminate our services or platform content for other purposes without our express written consent; and you may not modify, alter, or create derivative works from, or distribute, publicly perform, or display the platform content.

4.5 No other rights. Nothing in the services shall be construed as implying any grant of rights, except as expressly permitted by this agreement or as we have permitted in prior writing.

4.6 Suggestions. You may submit improvement suggestions to the platform at any time ("suggestions"), provided on an as-is basis. You are deemed to agree that the platform has a non-exclusive, royalty-free, perpetual, and irrevocable right to copy, use, and modify suggestions and to make, use, offer to sell, and sell products and services incorporating them.

4.7 Intellectual property of AI-generated content. Regarding the prompts you input and the output generated when using the AI agent, and without violating laws or third-party rights, you may use the output within the authorised scope to complete your research. You understand and agree that AI-generated content may be similar or identical to that generated by other users; the platform does not guarantee its originality or make any commitment as to its copyrightability. You are responsible for ensuring that your use of AI-generated content does not infringe any third-party rights, and you bear the resulting liability. To improve the service, and after fulfilling notification obligations and applying de-identification and other protective measures, the platform may perform statistics and analysis on non-personal data produced during interactions.

5. AI-Agent Service Clauses

5.1 Role and boundaries. In BioLine, the AI agent acts only as a "dispatcher" that understands research needs, orchestrates analysis steps, and tracks progress. It does not access raw sequencing data and does not execute arbitrary code in the compute environment. Standardised upstream processing runs in a controlled cloud environment, and customised downstream analysis runs in a local secure container that is offline by default with system privileges removed.

5.2 Data-processing boundary. When invoking the AI agent, the platform processes only the natural-language instructions, task-orchestration information, file paths, and necessary metadata required to complete the task; your raw sequencing data is not uploaded to any large model. You should not proactively input sensitive personal information, identifiable patient information, or data that may not be processed by law into conversations with the AI agent.

5.3 Third-party large models. BioLine supports switching between AI models, which may be proprietary to TENTECH or provided by qualified third-party providers. You understand and agree that, when invoking a model, the platform may transmit the aforementioned necessary information to the corresponding provider within the minimum necessary scope to generate a reply; such third-party processing is subject to its own terms and applicable law.

5.4 Disclaimer and verification of generated content. Content output by the AI agent is generated probabilistically and may be erroneous, incomplete, outdated, or biased; it is for reference only and does not constitute professional, medical, clinical-diagnostic, investment, or legal advice. You should review and verify generated content (especially code, scripts, and conclusions) before use and bear full responsibility for judgements and actions based on it.

5.5 Labelling and compliance. In accordance with the Interim Measures for the Administration of Generative AI Services and the Provisions on the Administration of Deep Synthesis, the platform will label or note AI-generated or synthesised content as required, and you may not delete, alter, or conceal such labels.

5.6 Prohibited uses. You may not use the AI agent to: generate, copy, publish, or disseminate content that violates laws, endangers national security, harms the public interest, or infringes others' rights; generate false information or use it for fraud, defamation, or discrimination; attempt to bypass the platform's security mechanisms, induce the model to output non-compliant content, or obtain model weights or training data; or use the service for automated attacks, bulk scraping, or other abuse.

6. Human Genetic Resources and Biosecurity Compliance

6.1 Compliance undertaking. The BioLine platform may involve the analysis of biomedical data such as human genomes and metagenomes. You undertake that the data you upload, process, and analyse complies, in its collection, preservation, use, and provision, with the Regulations on the Administration of Human Genetic Resources, the Biosecurity Law, the Data Security Law, and related rules, and that you have obtained the necessary informed consent, ethics-review approval, and administrative permits or filings (where applicable).

6.2 Your responsibility. You must ensure you have lawful authority to process the data. Where human genetic-resource information is provided or made openly available, or where data is transferred across borders, you are responsible for fulfilling the applicable approval, filing, and security-assessment obligations. You bear all legal liability arising from your failure to fulfil these obligations, unrelated to TENTECH.

6.3 Platform measures. The platform protects such data through encryption, access control, container isolation, audit logging, and other technical and management measures; see BioLine Data Use and Protection and BioLine Supplementary Regulations for Data Protection in this chapter.

7. Copyright Infringement Notice and Procedure

The BioLine platform accepts infringement notices that comply with laws and the platform's copyright policy. If you are the copyright owner or a party entitled to exercise the right of network dissemination of a work, and you believe user-uploaded content on the platform infringes your rights, please submit a notice requesting deletion or link removal. The notice must be signed by the rights holder or its authorised agent (with an official seal for organisations) and include: the rights holder's name, contact details, address, and identity documents; the exact name and URL of the infringing content; and preliminary evidence of infringement. The rights holder is responsible for the authenticity of the notice; if untrue, the rights holder bears all resulting legal liability.

8. Analysis Tools and Third-Party Links

8.1 Analysis tools. We provide analysis tools through the services, all subject to their respective end-user terms. We may provide descriptions of analysis tools or third-party products/services ("product descriptions") but do not warrant their accuracy, completeness, reliability, currency, or freedom from error, and bear no liability for decisions or actions you take based on them.

8.2 Third-party links and non-endorsement. Our services may provide external links or third-party content solely for your convenience; we bear no liability for their content, products, services, or advertisements. In no event shall the display of, or linking to, any third party or its products, content, or services be regarded as BioLine's endorsement or guarantee thereof.

9. Prohibited Conduct

When accessing our services or any forum accessible through them, you agree and warrant that you and your authorised persons will not use our services (including the AI agent and any related chat rooms or forums) to:

• disseminate any illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or pornographic content, or other information the platform deems objectionable;
• submit user content you know to be false, misleading, or inaccurate, or induce the AI agent to generate such content;
• obtain the website's content by automated means without the platform's prior permission;
• post defamatory, hateful, racist, or anti-ethnic content, or content that infringes others' copyright, trademarks, or trade secrets;
• post spam or unlawfully promote products or services; harass, threaten, or deliberately obstruct others; impersonate others;
• promote or participate in pyramid schemes; harm the rights of minors (under 18); or disseminate the personal information of children under 14;
• introduce viruses, worms, Trojans, or harmful code, or access any unauthorised computer system through the website;
• infringe anyone's privacy or personal-information rights; violate any domestic or international law; or encourage or support conduct that may constitute a criminal or civil offence.

10. Consequences of Breach

If BioLine has reason to believe your conduct violates system security, or that you misuse or abuse the services (including the AI agent) or breach this agreement, we may suspend or terminate all or part of the services, without implying any obligation to supervise such conduct or take remedial measures. If we terminate your access accordingly, you remain liable for all fees, including for remaining subscription months, under the group agreement and the "Subscription and Payment" clause.

11. Subscription and Payment

11.1 Subscription and fees. Services may be free or paid, and we may adjust the fee structure at any time. If you purchase paid services (one-time or subscription), you agree to pay the relevant fees and taxes directly or through a designated third-party payment platform. You may cancel a subscription, after which we may stop sending subscription information. If data remains hosted after termination, you must continue to pay fees for transferring or deleting it.

11.2 Payment and settlement. The platform may charge fees (including taxes and late fees, if applicable) from your associated account and may require prepayment. Payment information you provide at registration is protected under the applicable privacy terms and may be processed via a third-party payment platform; submitting your payment-account information authorises the platform and payment platform to store and process it. The platform is not liable for results caused by a third-party platform's failure to adequately protect your information.

11.3 Refunds. Except as expressly provided in this agreement, the platform has no obligation to provide refunds or credits; however, it may, at its sole discretion, provide a refund in certain circumstances or where the platform is at fault.

12. Warranty Disclaimer

BioLine, its affiliates, and its licensors bear no liability for the results of using the services or AI-generated content. You should independently evaluate the accuracy, completeness, or usefulness of the information, opinions, advice, or other content (including AI-generated content) provided by the services and seek professional advice where necessary. You use the services and content entirely at your own risk. To the extent permitted by law, we make no express or implied warranty of merchantability for a particular purpose or of non-infringement, and do not warrant that: the services, analysis tools, AI agent, and their results are error-free; the service functions are uninterrupted, secure, and error-free; or that defects will be fixed and the website and services are free of viruses or malicious code.

13. Indemnification

You undertake to hold BioLine harmless from any loss in the course of using the services. If your use, or any content you submit (including prompts to the AI agent and use based on generated content), causes the platform to face claims or liability, you shall indemnify the platform for all losses, including actual losses, lost expected profits, loss of goodwill, litigation fees, attorney fees, and investigation fees.

14. Disclaimer

You understand and agree that, in the course of using the services, you may encounter force majeure and other risks that interrupt the services. Force majeure means objective events that cannot be foreseen, overcome, or avoided and that have a major impact, including natural disasters (floods, earthquakes, epidemics, storms) and social events (war, unrest, government acts). In such cases we will endeavour to cooperate on repairs promptly, but losses caused to you are exempted to the extent permitted by law. To the extent permitted by law, the platform is not liable for service interruptions caused by: damage from viruses, Trojans, other malicious programs, or hacking; failures of the user's software, systems, hardware, or communication lines; the user's improper operation; the user's use of the services in a manner not authorised by the platform; or other circumstances beyond the platform's control or reasonable foresight.

15. Disputes and Release

Neither BioLine, its affiliates, nor its licensors are responsible for users' online or offline conduct. The platform is not liable for any consequences of the conduct of service users and third-party suppliers, and you are solely responsible for dealings or disputes with other users or suppliers. The platform has the right but not the obligation to monitor, mediate, or resolve such disputes. In a dispute with one or more users or third-party suppliers, you hereby agree to release the platform (including its officers, directors, agents, subsidiaries, and employees) from all indemnity obligations or liability of any kind.

16. Service Users

The services and website are intended for general users and do not provide specific functions or services for users under 18. If you are a minor, please use the services accompanied by and with the consent of your legal guardian.

17. Jurisdiction

The formation, validity, performance, interpretation, and dispute resolution of this agreement are governed by the laws of the mainland of the People's Republic of China (excluding conflict-of-laws rules). Any dispute between you and BioLine shall first be resolved through friendly negotiation; failing that, you agree to submit it to the Wuhan Arbitration Commission for arbitration.

18. Term and Termination

This agreement applies while you access and/or use the website or services. Unless you have signed a separate agreement, we may terminate any user's right to use the services at any time, for any reason, with or without prior notice, and bear no liability; the platform has no obligation to refund prepayments (unless otherwise required by law). After account termination, the licences you granted the platform remain effective as necessary. You are responsible for backing up your data; after termination, the platform may permanently delete your data from its servers (unless otherwise required by law) and has no obligation to return it.

19. Miscellaneous

Subject to the group agreement, you agree that we may list you, your group user, or your customer representative on our website or marketing lists. All headings are for convenience only. If any provision is partly invalid or unenforceable for any reason, the remaining provisions remain valid and binding. This agreement constitutes the entire agreement between you and the BioLine platform, which may modify it at any time. For any questions, contact platform support: flowhub_team@flowhub.com.cn.